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FAQ
Food delivery services have become a convenient option to get prepared food from your favorite restaurants delivered to your doorsteps, with just a few clicks on your mobile phone or computer.
Basics
"Your order can be cancelled or changed before it is confirmed by the restaurant. You can contact customer support team via chat or call +91 8754260168 to do so. Once order is placed and restaurant starts preparing your food, you may not change or cancel its contents."
“We will do our best to accommodate your request if the order is not placed to the restaurant (Customer service number: +91 8754260168). Please note that we will have the right to charge a cancellation fee up to full order value to compensate our restaurant and delivery partners if your order has been confirmed."
“Quantity and quality of the food is the restaurant's responsibility. We will ensure the order is correct on pickup but can not open the food container. However in case of any issues with the quality or quantity, kindly submit your feedback and we will pass it on to the restaurant."
Account
“Deactivation request should be emailed to sales@kopatech.com. We will process your request with your feedback on why you wish to request for deactivation."
“Please check if your app has the latest update. If it is, please contact support with the details to sales@kopatech.com"
Payment
“In your personal profile section, click payment options and add credit card details. If you need additional assistance, you can contact customer support via sales@kopatech.com"
“KopaFood does offer “Cash on Delivery” options. Please make sure you have correct payment, delivery driver may not have exact change."
Delivery
“We have 30 zones which cover South India and will expand our service to more zones in the near future. We recommend enabling your GPS location finder and letting the app auto-detect your location."
“Check your Messages app for the SMS with your 4-digit OTP. If you still have not received the OTP, request the OTP again by clicking on "Resend SMS". If you don't receive this message, please contact customer support via our direct support number +91 8754260168 or via email at sales@kopatech.com"
Please check if your app is due for an update. If not, please share the details via sales@kopatech.com